Innovation in customer experience
The experience delivered by a product or service can be a source of competitive advantage and business value through innovation. Experience designers – using the empathy they generate with customers...
View ArticleMaking Ideas Happen
How do you turn inspiration into action? How do you learn from failure? How do you help organisations to innovate? These were some of the questions posed at IF Talks – Making Ideas Happen – a...
View ArticlePicnic Festival, Amsterdam 2011
In September I was lucky enough to go to Amsterdam to attend Picnic, a three day festival of design, science, technology, media and business. Here's a short review. [...] →
View Article7 ideas for innovation in banking services
Australia’s banking industry is ripe for disruptive innovation, and has been for many years. Despite continuous attempts at improving financial services, big innovations aren’t on the horizon. As the...
View ArticleInnovation success – tip #1
[This is the first in a series of short tips to help improve the success of your innovation work.] Tip #1: When conducting research to inform your innovation project, don’t focus too narrowly on your...
View ArticleInnovation success – tip #5
Don’t choose just a single idea to progress: run with multiple, different ideas to uncover the seed of the great concept lurking within. The power of a design-led innovation process is that it allows...
View ArticleInnovation at Fluxible
Later this week I’ll be flying to Waterloo/Kitchener in Ontario, Canada to appear at the Fluxible conference. In my talk I’ll be looking at how conducting research with different groups of customers...
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